- Managing BHN Acquiring Switch: 3M+ gift card transactions/day, sub-300ms latency, connecting 5,000+ acquirers and 1,000+ issuer brands globally across APAC, Europe & the US.
- Onboarded 15+ new partners/year, driving $20M+ in additional annual revenue through strategic API integrations and partnership negotiations.
- Led cloud migration project improving platform scalability, reliability, and cost-efficiency — enabling the platform to handle growing transaction volumes seamlessly.
- Owned end-to-end product roadmap using Agile methodology: defined OKRs, managed backlog, ran sprint reviews, and coordinated cross-functional stakeholders across engineering, operations, and business.
- Drove compliance and security enhancements across international markets, ensuring regulatory alignment in all operating regions.
- Owned the entire post-purchase experience for Actoserba Active Wholesale Ltd.; improved customer retention via NPS & CSAT-driven initiatives and journey optimisation.
- Automated key manual customer service process with a Chatbot solution — reduced call volume per order by 4%, cutting support costs significantly.
- Launched referral program from scratch, increasing new user conversion by 1% within the first quarter post-launch.
- Built and maintained analytics dashboards to track key customer success KPIs; used SQL and Google Analytics to identify friction points and drive product decisions.
- Managed IndiaMart Mobile Website (3M+ DAUs) and the Lead Management CRM (100K+ DAUs) — two of the platform's highest-traffic products.
- Integrated Browser Push Notifications & Real-time Chat functionality, measurably improving user engagement and session frequency.
- Tracked and optimised product KPIs using Google Analytics & SQL; conducted user research and A/B tests to drive data-backed decisions.
- Collaborated closely with engineering, design, and business teams in Agile sprints; managed backlog grooming, sprint planning and stakeholder communications.
- Built and maintained iEoCN platform — delivering targeted ads within 300ms post-call/SMS for telecom operators globally, processing tens of millions of events daily.
- Deployed and supported solutions for Vodafone India, Reliance Jio & Ooredoo; acted as technical liaison with enterprise clients.
- Engineered a new segmentation data generation process, cutting the cycle time from 3 days to just 6 hours — a 90%+ reduction.
- Developed backend services in Java and managed Oracle database layers; contributed to platform scalability improvements handling high-throughput telecom traffic.
Developed core business strategy, marketing, and operations management skills. National Finalist in Avery Dennison Campus Challenge.
Strong engineering foundation in electronics, communication systems and signal processing — the technical bedrock for my software and PM career.
High Flyer Award
Blackhawk Network · Oct 2023
National Finalist
Avery Dennison Campus Challenge · XIMB 2017
Certificate of Appreciation
Vodafone India & Idea Cellular · Feb 2017
Certificate of Appreciation
Mahindra Comviva · Jun 2016
Top Team Award
Mahindra Comviva · Dec 2015
Star Talent Award
Mahindra Comviva · Apr 2015
"He has always been a cool manager who always motivated me to explore new things and has managed the product really well. He is well organised, innovative, always up with new ideas which has always benefited the product. In short, he is one of the best colleagues, best managers anyone can have."
"His ability to deal with a crisis and come up with new ways to achieve results were always an inspiration. His innovative thought process in generating segmentation data had led to a more than 90% drop in data generation time. Ashutosh is amazing at his job — he knows his way around people, is good with clients, and does whatever it takes to get things done."
"From being a positive, calm, diligent person to being a great team partner, Ashutosh has the qualities that are hard to find. His ability to handle multiple projects was unlike any I've seen before and his sense of humour has helped us get through some tough days at work."
"Mr. Ashutosh Kumar is a great manager and an outstanding mentor. He always kept the team morale up. He is organised, innovative as well as helpful and is always open to ideas and suggestions. He has made me improve in many professional areas. I am delighted to work and learn with such a professional."
"Ashutosh holds great expertise in streamlining user journeys on digital platforms, and managing and delivering projects timely with utmost efficiency. Along with sound business and tech skills, he possesses exceptional people skills — his teamwork and work ethics are truly worth appreciating."